By Dan Low, Authorized Bernina Service Technician, Sew Original, Winston-Salem, NC
Here are some tips to help you enjoy your machines and keep them in top running condition.
While this list provides tips on many aspects of machine care and maintenance, it is by no means a complete list of all the ways to care for your machine. Please refer to your Bernina User Guide if you have questions about a particular aspect of your machine or ask one of the staff members at Sew Original for assistance.
Don’t panic if things go wrong. If you experience problems sewing, carefully and slowly check for thread jams in the bobbin area as well as missed threading of take-up-lever in the top thread. Many problems can be easily solved by simply rethreading the machine.
Always thread the machine with the presser foot in the up position. This will ensure that the tension disks are open so that the top thread can properly seat in the tension disks as you thread the machine.
If your machine is locked up, never force it. Forcing the handwheel or other parts of the machine can bend or break internal components. A common cause of the handwheel becoming hard to turn is thread that has accidentally wrapped around the main drive shaft or handwheel. This situation can sometimes occur when spare thread is stored atop the machine: A loose thread tail can inadvertently land on the handwheel and wind around the handwheel shaft as the machine is running. Should your machine become locked up and you find that you are unable to clear it, bring your machine in for service “as is” so the technician can diagnose the problem for you.
Bringing Your Machine in for Service
Sew Original has an authorized Bernina technician on site. We strive to provide fast, efficient service on all machines brought in for service. Bernina recommends that all machines be cleaned and serviced at least once a year; we call it giving our machines their annual "spa treatment!"
If your machine has a problem that you can’t correct, or if it’s producing bad stitches that you can’t resolve on your own, it's probably best to bring it in so our technician can take a look at it. Here are some tips for what to do when bringing your machine for service:
Schedule your machine’s annual “spa treatment.” Our technician will fully inspect your machine, remove all the exterior covers in order to fully clean and lubricate it, make any necessary adjustments, and ensure that it has the latest software/firmware installed. An annual cleaning and adjustment or your machine will help ensure that it stays in tip-top condition!
Don’t allow your machine to sit for months and months without using it. If you plan on storing your machine for 6 months or more, bring it to your service technician and let them know that you plan to store the machine for an extended period. The technician can clean the machine and get it properly situated for best storage.
Lubricating Your Machine
It is vital that your machine is always properly lubricated.
Cleaning Your Machine
A clean machine is a happy machine!
Sewing Machine Electronics
Modern sewing machines are like small computers with sensitive electronic components inside.
Tips about Needles and Threads
The following are some general tips regarding how the needles and threads we use can affect the operation of our machines.
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